IT’S ALL ABOUT THE EXPERIENCE
HOW TO WOW is a leading company in the field of customer experience, which creates hospitality concepts and translates them into memorable moments of truth / magic / presence.
In today’s dynamic business world, providing a WOW experience to a visitor is the best way to get him to return, and even to make him a loyal ambassador and active marketer of your business – by recommending it to friends, family and the entire world
Over the years, we have developed cutting-edge strategies and work methods, which have helped dozens of successful businesses to build authentic relationships with their customers, and to retain a sense of excitement, innovation, and a reason for loyalty.
World-Wide by:
THE EXPERIENCE MANUAL
Our toolbox was inspired by the Disney Institute method, according to which the brand’s story must be expressed holistically at every meeting point with the customer. It includes practical tools to preserve and maintain the experience over time by creating a story manual that consists of the entire story, our language, vocabulary, procedures, work processes, the surprising gestures, the brand’s environment, visibility and image, as well as marketing and communication channels.
We specialize in companies whose main focus is hospitality and customer experience – the hotel business, hospitality and leisure, cosmetics chains, high-end brands, sheltered living facilities, medical centers, and more.
We believe that an emotional experience finds its expression in all measures: demand, sales, loyalty, recommendation and appreciation.
